As ByOtell, our fundamental purpose for our corporation and our employees is to raise our service quality and provide unconditional customer satisfaction. Perfection and quality is the reason of our existence. Quality is not a selection, it is a part of our business and all the ByOtell employees make outstanding efforts in order to achieve this purpose since the first day of our foundation. Moreover, our corporation undertakes the protection of the natural environment and implements the following principles relevant to the environment which we had borrowed from the future generations.
We undertake to implement the following principles in the hotel management services sector where we are performing our operations:
To perceive the needs and expectations of the guests in the best way possible and to act decisive in providing the desired service,
During the services rendered, to achieve the highest quality level with regards to the design, material and service quality and to be among the most requested names of the sector,
To combine our experiences with our principles and our innovative skills , thus to raise our concept of quality in the field of our operations,
By emphasizing the Quality Management System, Environment Management System and Customer Satisfaction during the in house training, to bring the individual development in line with the modern requirements,
To comply with the legal conditions, laws, relevant regulations and legislations,
To use the environment friendly technological inputs together with the natural resources efficiently and to pay the required attention to the issues of resource savings and recycling,
To minimize the environmental effects at each stage of the service rendered,
To share the environmental experiences with the public, private sector institutes and non-governmental organizations,
In order to protect the natural balance and global resources, to provide the due consideration to be given to the pollution and to take the required measures,
To provide the easy transfer of the guests’ demands and dissatisfaction,
To provide objective, fair, careful and confidential handling of the guests’ demands and dissatisfaction,
To provide the required improvements and continuity of the controls in order to prevent the repetition of the same dissatisfactions,
To follow a customer-focused approach in which the transparency is the fundamental principle in the relations with the guests and the main target is solving all the guest dissatisfactions,
By providing the continuous improvement and compliance with the conditions, to achieve the Quality, Environment and Guest satisfaction targes.
Oktay SİDAR
GENERAL MANAGER
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